Hazem Metwally: Driving Growth and Transformation in Egypt’s Telecommunications Sector

A Career Built Across Telecom Leadership

Hazem Metwally has built a career spanning more than 20 years in Egypt’s telecommunications industry. His professional journey has taken him from entrepreneurship and distribution to senior commercial and operational leadership at some of the country’s leading telecom operators.

He began his career by founding Nadochem, a chemical raw materials distribution business, where he gained early hands-on experience in sales and business development. He later joined Mobinil as Distribution Accounts Manager before moving to Vodafone Egypt, where he held progressively senior roles in distribution sales and consumer marketing.

Building Commercial Momentum at Etisalat Misr

Metwally joined Etisalat Misr in 2007 as Chief Commercial Officer, taking responsibility for sales, marketing, customer care, strategy, commercial planning, communications, and branding. During this period, he helped establish the company’s commercial function and supported the launch of its 3G service in Egypt.

In 2012, he became Chief Operating Officer, overseeing systems, processes, workflows, operational strategies, quality management, customer outreach, and product delivery. His work contributed to improvements in customer satisfaction and Net Promoter Score (NPS), strengthening the company’s competitive position.

Leading the Company as CEO

Metwally became CEO of Etisalat Misr in December 2015. Under his leadership, the company advanced its market position, successfully launched 4G services, and achieved significant growth across revenue, EBITDA, and subscriber metrics.

His tenure has also included securing a preferred national roaming position for the fourth operator and resolving a long-standing EGP 2.5 billion dispute with Telecom Egypt with a significant favorable impact on P&L, according to his professional profile.

He has additionally focused on enterprise growth and sustaining double-digit overall revenue growth ahead of inflation.

Customer-Centric and Innovative Leadership

A defining feature of Metwally’s leadership is his combination of commercial insight and operational discipline. Across his career, he has emphasized understanding customer needs, strengthening teams, improving processes, and encouraging unconventional solutions to business challenges.

His experience across sales, marketing, operations, customer care, strategy, and telecommunications technology has enabled him to approach business growth from a broad organizational perspective.

Engineering Foundation, Business Leadership

Metwally holds a BSc in Telecommunications and Electronics Engineering from Cairo University and a Diploma in Business Administration from Henley Business School in the UK.

His technical education, combined with extensive commercial and executive experience, has shaped a leadership approach that connects technology with customer value, operational excellence, and sustainable business performance.

CEO Network Recognition

Hazem Metwally’s career illustrates the evolution of a telecom professional into a long-standing business leader capable of navigating highly competitive markets and complex operational environments. Through his leadership at e& Egypt, he continues to combine commercial strategy, customer-centricity, innovation, and operational excellence to drive the company’s growth and transformation.